Ключ для ITIL V3 MALC - Managing Across the Lifecycle of IT Services Best Practices Study and Implementation Gu

This book centers on the ability of an IT organization to deliver and support IT services on a day to day basis, it covers practical guidance on the design and implementation of integrated end-to-end processes based on proven industry best practice guidelines:
* Identify key business and management issues in IT Service Management

* Manage the planning and implementation of IT Service Management

* Implement Strategic Change Management and Risk Management

* Handle organizational challenges and assess services

* Prepare for the ITIL Intermediate Qualification: Managing Across the Lifecycle Certification Exam
The ITIL v3 Intermediate Qualification: Managing Across the Lifecycle focuses on the ancillary knowledge required to implement and manage the necessary skills in IT Service Management.
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